Voice-Based AI Training
Train Insurance Agents with Realistic AI Conversations
Voice-based simulations that teach agents how to handle claims, billing questions, sales calls, and compliance — all powered by your SOPs.
PrimeRouter
Faster, Smarter Agent Training — Without the Trainer Bottleneck
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Upload SOPs and let AI build the roleplay scenarios for you
Transform your existing training materials into interactive voice simulations automatically.
🎙️
Agents talk with simulated customers — voice-based, real-time
Practice real conversations with AI personas that respond naturally to any situation.
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Instant feedback on accuracy, tone, and procedural compliance
Get detailed performance insights and coaching recommendations after every session.
How It Works
1
Upload Your Materials
Upload your SOPs, scripts, and product guidelines to create your training foundation.
2
Configure Scenarios
Configure training scenarios via chat (e.g., "simulate auto claims in Texas").
3
Practice Conversations
Agents practice voice conversations with lifelike AI personas in real-time.
4
Track Performance
Receive instant feedback and track performance improvements over time.
Solving Insurance's Biggest Training Challenges
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Cut onboarding time by 50%
Get new agents productive faster with accelerated, hands-on training.
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Improve agent confidence and call quality
Build skills through safe practice before real customer interactions.
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Ensure regulatory and SOP adherence
Maintain compliance standards with consistent, measurable training.
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Reduce training costs and trainer workload
Scale training without adding headcount or scheduling conflicts.
Built for Insurance Training Teams
New agent onboarding
Claims training
Compliance refreshers
Product launch simulations
Performance improvement coaching
Sales conversation practice
Practice with Our AI Training Agent
Experience realistic voice-based training with immediate SOP guidance and feedback.
Training Scenario
Auto Premium Increase Inquiry
Customer John Smith is calling about a recent 15% increase in his auto insurance premium. He's frustrated and considering switching providers.
Customer Profile
Name: John Smith
Policy: Auto Policy #A12345
Tenure: 3 years
Mood: Frustrated but reasonable
📋 Standard Operating Procedure
Follow Along
Use this guide during your call. Check off steps as you complete them.
Acknowledge
Listen and Acknowledge
Let customer finish speaking, show empathy
Explain
Explain the Increase
Clearly explain reasons using plain language
Support
Offer Solutions
Provide practical next steps and options
Close
Professional Wrap-up
Ensure satisfaction and provide next steps
Transform Your Insurance Training Today
Revolutionize how your team trains and interacts with customers through AI-powered voice simulations.
Schedule a Demo